(This one was talked through with Scott)
Airlines should just stop dragging everyone's opinion of them through the mud. Scott informed me that last year the airline companies made 1.6 billion dollars last year through extra fees. And still they are losing money.
Why do they keep making people mad? Why not just include everything in the original price. Nothing is more infuriating than getting to the checkout and having extra charges tacked on. As I prepared to fly home I was completely aware that I was never going to be able to pack all of my belongings into a single bag (truth be told, it was a stretch getting everything I wanted back in the two). So, I had to mentally prepare myself to deal with the hassle of paying for my extra bag not once, but twice. It would have been less of a strain for the company to just charge me for the 2nd bag with the assumption that (because I was flying across the Atlantic) I would have two bags.
Now the reverse of this, is the people that are going to raise a huge stink. I understand you can't make everyone happy. Inevitably someone would spill the beans that the airlines is charging people for bags that aren't being carried. But, who cares? Them taking on an additional $40 to the ticket price would hardly dissuade people from flying.
How about you just assume that everyone making transatlantic flights is carrying two bags and quote the price as such? You don't have to make everyone happy, just make my life a little easier.
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